Chun Wei CHOO

Chun Wei is Professor in the Faculty of Information (iSchool) at the University of Toronto. He has a Ph.D. in Information Studies from the University of Toronto, a Bachelor's and Master's degree in Engineering from the University of Cambridge (UK) (where he was at Christ's College), and a Master's degree in Information Systems from the London School of Economics and Political Science (Dept of Management). His main research interests are information management, knowledge management, information seeking, environmental scanning, organizational learning, organizational epistemology, and early warning. In 2021, he received the ASIS&T Research in Information Science Award.

Chun Wei has the privilege of supervising and learning from PhD students in areas such as organizational use of Web information systems, knowledge discovery in Web use databases, information behaviour of healthcare providers, health information seeking on the Web, a knowledge-based view of the firm, the public library as knowing organization, customer knowledge management, and group information culture in the use of collaborative information systems. In 2016, he received the JJ Berry Smith Doctoral Supervision Award.

Chun Wei has authored and edited several books: The Inquiring Organization (2016, Oxford University Press); The Knowing Organization (2nd ed, 2006, Oxford University Press); The Strategic Management of Intellectual Capital and Organizational Knowledge (co-edited with Nick Bontis, 2002, Oxford University Press); Web Work: Information Seeking and Knowledge Work on the WWW (co-authored with Brian Detlor and Don Turnbull, 2000, Springer); Information Management for the Intelligent Organization (3rd ed, 2002, Information Today Inc); and Managing Information for the Competitive Edge (co-edited with Ethel Auster, 1996, Neal-Schuman).

Chun Wei's articles and papers have appeared in the Annual Review of Information Science and Technology, Financial Times of London, First Monday, Information Processing and Management, Information Research, International Journal of Information Management, Journal of Documentation, Journal of Information Science, Journal of the Association for Information Science & Technology, Journal of Knowledge Management, Library and Information Science Research, Library Management, Management Decision, National Post of Canada, Sloan Management Review, Tijdschrift Management & Informatie, and Wirtschafts Woche. Chun Wei's articles and books have been translated and published in Dutch, French, German, Korean, Portuguese and Spanish.

Chun Wei has worked on research projects with a number of organizations, including Bell Canada, Canadian Human Resource Planners, Clarica, Enbridge, Food and Agriculture Organization of the UN, Human Resource Development Canada, Toronto Hospital for Sick Children Research Institute, Ontario Legislative Assembly, Ontario Power Generation, and Royal Bank Canada Capital Markets.

Before moving to Canada, Chun Wei was Director of Planning at Singapore's National Computer Board (now Government Technology Agency of Singapore), and Manager, Research Planning of the Board's Information Technology Institute (now Institute for Infocomm Research). Earlier, he was Head Office Systems Group and Head Research Department in the Ministry of Defence.

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Chun Wei's Research, Teaching, Supervision

Books


Book Chapters

  • Furness, Colin & Choo, C.W. 2021. Information Culture and Effective Use of Information Tools at Work: Conceptualization and Measurement of Group Adoption. In D. Tessier (Ed.), Handbook of Research on Organizational Culture Strategies for Effective Knowledge Management and Performance. (Chapter 15, p.283-305) Hershey, PA: IGI Global.

  • Alvarenga Neto, Rivadávia & Choo, C. W. 2014. Liderando contextos capacitantes em organizações do conhecimento. In M. Marchiori (Ed.), Conhecimento e Mudança. (Chapter 3, p. 63-78) São Paulo, BR: Difusão Editora/SENAC.

  • Choo, C.W. 2010. Organizational Learning and Organizational Intelligence. In Kira Tarpanoff (Ed.), Aprendizado Organizacional (Learning in Organizations, 2 vols). (Chapter 1, p. 33-54) Curitiba, PR, Brazil: Editora IBPEX.

  • Choo, C.W. 2007. The Social Use of Information in Organizational Groups. In Information Management: Setting the Scene (Vol. 1), A. Huizing & E.J. de Vries (Eds.), Oxford, UK: Elsevier Science. [PDF]

  • Carvalho, Rodrigo Baroni; Ferreira, Marta; Choo, C.W.; Silva, Ricardo V. 2007. The Effects of Enterprise Portals on Knowledge Management Projects. In Encyclopaedia of Portal Technologies and Applications. Tatnall, Arthur (Ed.). Information Science Reference: Hershey, PA. [PDF]

  • MacIntosh-Murray, Anu, and Chun Wei Choo. 2006. Information Failures in Health Care. In Annual Review of Information Science and Technology, vol. 40, edited by B. Cronin. Medford, NJ: Information Today Inc. [PDF]

  • Choo, Chun Wei. 2005. Environmental Scanning as Information Seeking and Organisational Learning. In Introducing Information Management: An Information Research Reader, edited by E. Maceviciute and T. Wilson. London, UK: Facet Publlishing. [PDF]

  • Choo, Chun Wei. 2003. Perspectives on Managing Knowledge in Organizations. In Knowledge Organization and Classification in International Information Retrieval, edited by N. J. Williamson and C. Beghtol. Binghamton, NY: Haworth Press. [PDF]

  • Choo, Chun Wei. 2003. The Art of Scanning the Environment. In Reframing Environmental Scanning, edited by Joseph Voros. Melbourne: Australian Foresight Institute. [PDF]

  • Choo, Chun Wei. 2002. Knowledge Management. In Encyclopedia of Communication and Information, edited by Jorge Reina Schement. New York: Macmillan Reference USA. [PDF]

  • Choo, Chun Wei and Bontis, Nick. 2002. Knowledge, Intellectual Capital, and Strategy: Themes and Tensions. In Strategic Management of Intellectual Capital and Organizational Knowledge. New York: Oxford University Press. [PDF]

  • Choo, Chun Wei. 2002. Sensemaking, Knowledge Creation, and Decision Making: Organizational Knowing as Emergent Strategy. In Strategic Management of Intellectual Capital and Organizational Knowledge. New York: Oxford University Press. [PDF]

  • Choo, Chun Wei. 2000. Closing the Cognitive Gap: How People Process Information. In Mastering Information Management, edited by D. Marchand, T. Davenport and T. Dickson. London, UK: Financial Times-Prentice Hall. [PDF]

  • Choo, Chun Wei. 1997. IT2000: Singapore's Vision of an Intelligent Island. In Intelligent Environments: Spatial Aspects of the Information Revolution, edited by P. Droege. Amsterdam, Netherlands: North-Holland. [PDF]

  • Choo, Chun Wei, and Ethel Auster. 1993. Environmental Scanning: Acquisition and Use of Information by Managers. In Annual Review of Information Science and Technology vol. 28, edited by M. E. Williams. Medford, NJ: Learned Information, Inc. [PDF]

Journal Articles

Conference Papers

  • Delgado, Gustavo Varela; Carvalho, Rodrigo Baroni; Choo, Chun Wei; Leite, Ramon Silva; Castro, José Márcio. 2020. Patient empowerment through mobile health: Case study of a Brazilian application for pregnancy support. Paper presented at 83rd ASIS&T Annual Meeting, Oct 25-29, 2020. [PDF]

  • Barbosa, Leandro Mol; Carvalho, Rodrigo Baroni; Choo, Chun Wei; Versiani, Ângela França. 2020. Corporate memory processes in project-based organizations: A framework for engineering design. Paper presented at 17th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning, Oct 15-16, 2020. [PDF]

  • Serenko, A. and Choo, C.W. 2019. Investigating knowledge sabotage behavior: The role of personality traits and co-worker competitiveness. Proceedings of the International Conference on Intellectual Capital, Knowledge Management and Organizational Learning, Dec 5-6, 2019. Sydney, Australia. [Google Books]

  • Evans, M., Frissen, I., & Choo, C.W. 2018. The strength of strong ties you can trust: Re-examining the mediating role of trust in effective knowledge sharing. Paper presented at 19th European Conference on Knowledge Management, 6-7 September 2018, Padua, Italy. Published in Proceedings of the 19th ECKM, pp. 250-258. [PDF]

  • Choo, CW. 2014. Information culture and organizational effectiveness. Paper for the 14th International Conference on Knowledge, Culture and Change in Organizations, Aug 4-5, 2014, Said Business School, University of Oxford, Oxford, UK. [PDF]

  • Evans, M., Wensley A., & Choo, C.W. 2012. How Shared Language and Shared Vision Motivate Effective Knowledge Sharing Behaviour.Paper presented and published at 13th European Conference on Knowledge Management, Sep 6-7, 2012, Cartagena, Spain. [PDF]

  • Lyons, K., Chuang, S. & Choo, C.W. 2012. Towards a conceptual framework for managing social media in enterprise online communities. Paper presented and published in Proceedings of the 2012 iConference, Feb 7-10, 2012, Toronto, p. 626-628. [PDF]

  • Alvarenga-Neto, Rivadavia, & Choo, C.W. 2010. The Post Nonaka Concept Of Ba: Eclectic Roots, Evolutionary Paths and Future Advancements. Paper presented and published at 2010 ASIS&T Annual Meeting, Oct 22-27, 2010, Pittsburgh, PA. [PDF]

  • Choo, CW. 2009. Information Culture in Organizations. Presentation in panel on Information Seeking and Use in Diverse Organizational Contexts. 2009 ASIS&T Annual Meeting, Nov 6-11, 2009, Vancouver, BC, Canada. [PDF]

  • Choo, CW. 2008. Detection and Decision in Early Warning: Sensemaking and Knowledge Creation in Early Warning Detection. 8th International Conference on Knowledge, Culture and Change in Organizations, Aug 5-8, 2008, University of Cambridge, Cambridge, UK. [PDF]

  • Carvalho, R.B., Ferreira, M., Choo, C.W., da Silva, R.V., Joia, L.A. 2008. Analysis of the Effects of Technological and Organizational Features on Intranet and Portal Usage. Proceedings of the 14th Americas Conference on Information Systems. Aug 14-17, 2008, Toronto. [PDF]

  • Detlor, B., Choo, CW, Bergeron, P., Heaton, L. 2006. Information Behavior Realities in Organizations. Paper presented at the Annual Meeting of the American Society for Information Science & Technology, Austin, TX, Nov 3-9, 2006. [PDF]

  • Daraz, Lubna and Choo, C. W. 2006. Towards a General Health Information Behavior Model. Paper presented at the 11th International Symposium for Health Information Management Research, Dalhousie University, NS, July 14-16, 2006. [PDF]

  • Baroni de Carvalho, R., Ferreira, M. A. T., & Choo, C. W. 2005. Towards a Portal Maturity Model (PMM): Investigating Social and Technological Effects of Portals on Knowledge Management Initiatives. Paper presented at the Annual Meeting of the Canadian Association of Information Science, Montreal, QC. [PDF]

  • Detlor, Brian, Choo Chun Wei, Pierrette Bergeron, and Lorna Heaton. 2003. Managing Knowledge and Information in Times of Major Organizational Transition. Paper read at The IFIP 8.2 Working Group on Information Systems in Organizations Organizations and Society in Information Systems (OASIS) 2003 Workshop, December 14th, 2003, at Seattle, USA. [PDF]

  • Anu MacIntosh-Murray and Chun Wei Choo. 2002. Information Failures and Catastrophes: What Can We Learn by Linking Information Studies and Disaster Research? In Proceedings of the 65th Annual Meeting of the American Society for Information Science held in Philadelphia, PA, 2002, edited by Elaine Toms, Medford, NJ: Information Today, Inc. [PDF]

  • Anu MacIntosh-Murray and Choo Chun Wei. 2002. Making Sense of Medical Mishaps: Depicting Information Processes in the Context of Learning from Adverse Events in Health Care. ISIC (Information Seeking in Context) Conference 2002. Lisbon, Portugal. [PDF]

  • Christine Marton and Chun Wei Choo. 2002. A Question of Quality: The Effect of Source Quality on Information Seeking by Women in IT Professions. In Proceedings of the 65th Annual Meeting of the American Society for Information Science held in Philadelphia, PA, 2002, edited by Elaine Toms, Medford, NJ: Information Today, Inc. [PDF]

  • Choo, Chun Wei, Brian Detlor, and Don Turnbull. 2000. Working the Web: An Empirical Model of Web Use. Paper read at 33rd Hawaii International Conference on Systems Science, Jan 4 - Jan 7, 2000, at Muai, Hawaii. [PDF]

  • Choo, Chun Wei. 2000. Working With Knowledge. In Proceedings of CONSAL 2000, Congress of Southeast Asian Librarians, April 26-28, 2000, Singapore.

  • Choo, Chun Wei, Brian Detlor and Don Turnbull. 1999. Information Seeking on the Web -- An Integrated Model of Browsing and Searching In Proceedings of the 62nd Annual Meeting of the American Society for Information Science held in Washington, DC, Oct 31- Nov 4, 1999, edited by Larry Woods, pg. 3-16. Medford, NJ: Information Today, Inc. [PDF]

  • Choo, Chun Wei, Brian Detlor and Don Turnbull. 1998. A Behavioral Model of Information Seeking on the Web -- Preliminary Results of a Study of How Managers and IT Specialists use the Web. In Proceedings of the 61st Annual Meeting of the American Society for Information Science held in Pittsburgh, PA, October 25-29, 1998, edited by Cecilia Preston, 290-302. Medford, NJ: Information Today, Inc. [PDF]

  • Choo, Chun Wei. 1995. National Computer Policy Management in Singapore: Planning An Intelligent Island. Paper published in Proceedings of the 58th Annual Meeting of the American Society for Information Science, at Chicago, IL. [PDF]

  • Choo, Chun Wei. 1995. Information Management for the Intelligent Organization: Roles and Implications for the Information Professions. In Proceedings of the 1995 Digital Libraries Conference held in Singapore, Mar 27-30, 1995, pg. 81-99. Singapore: National Computer Board of Singapore. [PDF]

  • Choo, Chun Wei. 1994. Environmental Scanning by Canadian CEOs. In Proceedings of the 22nd Annual Conference of the Canadian Association for Information Science held in Montreal, Quebec, Canada, May 25-27, 1994, edited by Albert Tabah, 446-464. Montreal, Quebec, Canada: Canadian Association for Information Science. [PDF]

  • Auster, Ethel and Chun Wei Choo. 1993. Environmental Scanning: Preliminary Findings of Interviews with CEOs in Two Canadian Industries. In Proceedings of the 56th Annual Meeting of the American Society for Information Science held in Columbus, OH, October 22-28, 1993, edited by Susan Bonzi, 246-252. Medford, NJ: Learned Information, Inc. [PDF]

  • Auster, Ethel and Chun Wei Choo. 1992. Environmental Scanning: Preliminary Findings of a Survey of CEO Information Seeking Behavior in Two Canadian Industries. In Proceedings of the 55th Annual Meeting of the American Society for Information Science held in Pittsburgh, PA, October 26-29, 1992, edited by Debora Shaw, 48 - 54. Medford, NJ: Learned Information, Inc. [PDF]

  • Auster, Ethel and Chun Wei Choo. 1991. Environmental Scanning: A Conceptual Framework for Studying the Information Seeking Behavior of Executives. In Proceedings of the 54th Annual Meeting of the American Society for Information Science held in Washington, DC, October 27-31 1991, edited by Jose-Marie Griffiths, 3-8. Medford, NJ: Learned Information, Inc. [PDF]

Newspaper Articles

Other Publications

  • Choo, Chun Wei. 2005. Book Foreword to "Knowledge Management: Converting Theory into Practice" by Kimiz Dalkir. (Butterworth Heinemann, 2005).

  • Choo, Chun Wei. 2005. Creating Knowledge-based Healthcare Organizations (Book Review). Bulletin of the World Health Organization 83 (7):555.

  • Choo, Chun Wei. 2003. Book Foreword to "Assessing Competitive Intelligence Software: A Guide to Evaluating CI Technology" by France Bouthillier and Kathleen Shearer. (Information Today Inc, 2003).

  • Berkman, Robert. 1999. A Conversation with Professor Chun Wei Choo. The Information Advisor: Knowledge Management Supplement 3 no. 1: 1-3.

  • Choo, Chun Wei, et. al. 1998. Putting the Knowing Organization to Value. White paper, August 1998, published by Nolan Norton Institute, Utrecht, Netherlands (15 pages).

Working Papers

These papers were prepared while Chun Wei was visiting professor in the Executive Master in Information Management (EMIM) program at the University of Amsterdam. The EMIM program was founded and directed by Prof. Dr. Ir. Rik Maes, who was then Professor in Information & Communication Management at UvA. After retiring from UvA, Rik founded the Academy for Information & Management, based in Amsterdam.

  • Choo, CW. 2005. An Information Perspective of Organizational Disasters. PrimaVera WP No. 2005-07.

  • Choo, CW, and Ray Johnston. 2003. Innovation in the Knowing Organization: A Case Study of an e-Commerce Initiative. PrimaVera WP No. 2003-10.

  • Choo, CW. 2002. Environmental Scanning as Information Seeking and Organizational Knowing. PrimaVera WP No. 2002-01.

  • Choo, CW. 1999. The Structure of Organizational Knowledge. PrimaVera WP No. 1999-27.

  • Choo, CW. 1998. Designing Intranets for Knowledge Work. PrimaVera WP No. 1998-17.

  • Choo, CW. 1997. Organizations as "Information-Use Systems": A Process Model of Information Management. PrimaVera WP No. 1997-17.

Technical Reports

  • Howarth, Lynne, Chun Wei Choo, and Deb Wallace. 2001. Working With Knowledge: A Proposed Knowledge Management Strategy to Facilitate the Work of the Information and Services for Persons with Disabilities Cluster. (Report prepared for Human Resources Development Canada - Manitoba Region)

  • Howarth, Lynne, Chun Wei Choo, and Deb Wallace. 2000. Developing a Community-Centred Knowledge Audit Approach. (Report prepared for Human Resources Development Canada - Ontario Region)

Dissertations

  • Choo, Chun Wei. 1993. Environmental Scanning: Acquisition and Use of Information by CEOs in the Canadian Telecommunications Industry. PhD dissertation, Faculty of Information Studies, University of Toronto. Supervisor: Ethel Auster. [Thesis PDF] [CEO survey questionnaire]

  • Choo, Chun Wei. 1984. Three Case Studies in Expert Systems Research: The DENDRAL, MYCIN and PROSPECTOR systems. MSc thesis, London School of Economics, University of London. Supervisors: Frank Land, Ronald Stamper.

Funded Research Projects

  • Social Sciences and Humanities Research Council of Canada (SSHRCC) Insight Grant. 2017-2022. "Seeking and Avoiding Information in a Risky World." Principal investigator CW Choo.

  • Social Sciences and Humanities Research Council of Canada (SSHRCC) Standard Research Grant. 2009-2012. "Information Seeking and Use in Early Warning." Principal investigator CW Choo.

  • Social Sciences and Humanities Research Council of Canada (SSHRCC) Standard Research Grant. 2005-2008. "Information Seeking and Use in Group Knowledge Work." Principal investigator CW Choo.

  • Social Sciences and Humanities Research Council of Canada (SSHRCC) Initiative on the New Economy research grant. 2003-2006. "Managing knowledge and information in times of major organizational transition." Principal investigator CW Choo. Co-Investigators Pierrette Bergeron (Universite de Montreal), Brian Detlor (McMaster University), Lorna Heaton (Universite de Montreal).

  • Social Sciences and Humanities Research Council of Canada (SSHRCC) Initiative on the New Economy - Major Collaborative Research Initiative Grant. 2002-2008. "Beyond best practice: Research-based innovation in learning and knowledge work." Co-Investigator. Principal investigator Marlene Scardamalia, Institute for Knowledge Innovation and Technology, OISE/UT.

  • US National Science Foundation (NSF) funded research project. 2001-2004. "ROLE: The school as knowing organization - Knowledge management as a strategy for continuous teacher development." Co-Investigator. Principal investigator John M. Carroll, College of Information Sciences & Technology, Penn State. [NSF award page]

  • SSHRCC-funded Standard Research Grant 1999-2002: "A behavioural model of information seeking on the World Wide Web." Principal investigator.

  • Bell Canada University Labs research grant 1999-2000: "Utilizing Web Information Systems for Organizational Knowledge Work." Principal investigator.

  • SSHRCC-funded Standard Research Grant 1996-99: "Environmental scanning and information seeking on the World Wide Web." Principal investigator.

  • U of T IT Courseware Development Fund 1996-1999: "Distance Edstructor and Knowledge Repository projects" (Grants awarded 1996, 1997, 1998, 1999.)

  • U of T VP Research & International Relations special grant. 1997. "Web-based delivery of course on environmental scanning." Developed jointly between FIS/UT and UFMG (Universidade Federal de Minas Gerais) in Brazil.

  • U of T VP Research & International Relations SSHRC Fund. 1995-1996. "Information Models of Organizations."

  • Connaught Fund Start-Up Grant. 1993. "A General Model of Information Needs and Uses."

Research Contracts

  • Human Resources Development Canada - Manitoba. 2001. "Working with knowledge: A proposed knowledge management strategy."

  • Hospital for Sick Children Research Institute. 2000-2001. "Evaluating the impact of the matrix structure on collaborative research activity at the Research Institute."

  • Royal Bank Dominion Securities. 2000. "Analyzing e-commerce innovation using the knowing organization framework."

  • Human Resources Development Canada - Ontario. 2000. "Developing a framework for a community knowledge audit."

  • Office of the Ontario Legislative Assembly. 1999-2000. "Developing a strategic information management plan for the Office of the OLA."

  • KPMG Netherlands & Nolan Norton Institute. 1998. "Knowledge management and intranet design methodology project."

  • National Computer Board of Singapore. 1994-1998. "Environmental scanning and technology trend analysis."


PhD Theses Supervision

Completed doctoral dissertations supervised by Chun Wei.

Masters Theses Supervision

Faculty supervisor of the following Masters research theses:

  • Katy Czajkowski. "Patients' Information Uses in an Online Health Community." (defended 2021)

  • Natasha Ali. “Collapse of Enron: An Examination of Decision Making Processes, Groupthink, and Corporate Failure.” (defended 2011)

  • Mark Schrutt. "Bringing It Back: An Analysis and Explanation of the Causes of IT Outsourcing Contract Terminations.” (defended 2006)

  • Joel Alleyne. “Knowledge Networks” (completed 2005)

  • Ann Rockley. “The Impact of Multimedia on Online Documentation— An Experimental Study” (completed 1997)

  • Stefan Powell. “Prototyping of a Web Authoring and Mounting System for the Faculty of Information Studies” (completed 1996)

  • Antonio Wisniowski. “An Assessment of the Effectiveness of a Natural Language Interface for Information Retrieval” (completed 1995)

  • Rene Sandino. “Business Process Re-engineering: A Case Study” 
(completed 1995)

  • Brian Detlor. “An Integrative Approach to Determining Information Needs and Uses: A Case Study of A Natural Gas Marketing Firm” 
(completed 1994)

Co-supervisor of Masters research theses at the University of Amsterdam, Faculty of Economics & Econometrics, Department of Accountancy & Information Management:

  • Robert van Loon. “Using the Past for Future Knowledge” (completed 1999)

  • Nicole Tuts. “Intranet Design Revisited” (completed 2001)

Postdoctoral Fellows & Visiting Professors

  • Dr. Alexander Serenko. Alexander is Professor, Faculty of Business and IT, Ontario Tech University. In 2018, he was ranked one of the most productive and influential academics in the knowledge management discipline. He was Visiting Professor at the Faculty of Information, 2018-2019.

  • Dr. Ard Huizing. Ard was then Chair of the Information Management Section at the University of Amsterdam, Faculty of Economics and Business Studies, Amsterdam Business School, and also associate professor in this section. He was visiting professor in 2007 (2 months) and 2009-2010 (4 months).

  • Dr. Dominique Maurel. Dominique was then Professeure adjointe at École de bibliothéconomie et des sciences de l'information (EBSI), Université de Montréal. She was Postdoctoral Fellow at the Faculty of Information, September 2007 - September 2008.

  • Dr Rivadávia Drummond. Riva was then professor at Fundação Dom Cabral, an internationally-ranked Brazilian business school. He is currently Clinical Professor at the WP Carey School of Business, Arizona State University. He was Post-Doctoral Fellow (Brazilian government scholarship) at the Faculty of Information, January – July 2009.

  • Dr. Silvio Popadiuk. Silvio is Professor at the Faculty of Economic Sciences and Business (FCECA) Universidade Presbiteriana Mackenzie 
Sao Paulo, Brazil. He was visiting professor at the Faculty of Information Studies, July - December 2004.

  • Dr. Rodrigo Baroni de Carvalho. Rodrigo was then doctoral student on Brazilian government scholarship at the Faculty of Information Studies, July 2004 - July 2005. His thesis received the UFMG Thesis Award for best thesis in Information Science in 2006. He is currently professor at the Pontifical Catholic University of Minas Gerais (PUCMinas).

  • Dr. Ricardo Barbosa. Ricardo was at the Faculty of Information Studies, August 1996 - June 1997, on a Post-Doctoral Scholarship sponsored by the Brazilian Government. He has an MBA and PhD in Business Administration from Columbia University, and completed a program of studies at Strathclyde University. Ricardo recently retired as Dean, School of Information Science, Federal University of Minas Gerais.

Courses at U of T and Other Universities

  • INF1005/6: Information Workshop - Futures Thinking [Syllabus] [Slides]

  • INF1230: Management of Information Organizations [Syllabus] [Slides]

  • INF1325: Online Information Retrieval

  • INF2176: Information Management in Organizations — Models and Platforms [Syllabus] [Slides]

  • INF2149: Decision Making in Information Organizations [Syllabus] [Slides]

  • MGT1272: Management in an Information Age
    Presented at the Rotman School of Management, University of Toronto.

Course at University of Amsterdam

  • Amsterdam Business School: Executive Master in Information Management (1998-2010)

Course at Tilburg University

  • Tilburg Institute for Advanced Studies in Management: Graduate Program on Knowledge Management (1999-2001)

Course at Norwegian School of Management

  • Course module on Environmental Scanning and Information Management (2006)

Course at Universidade Federal de Minas Gerais

  • Online course on Environmental Scanning, co-presented with Prof. Ricardo Barbosa, Escola de Biblioteconomia da Universidade Federal de Minas Gerais (Brazil)

Keynotes and Invited Lectures

A selection of past keynotes and invited lectures.

  • Keynote on “The Knowing Organization” at the Wittenburg Castle Round Table Conference hosted by KPMG Management Consulting and Nolan Norton Institute (Netherlands), June 10, 1998, Wittenburg Castle, Wassenaar, Netherlands.

  • Invited lecture on “Human Information Seeking Behaviors” at Politics & Internet, 2nd International Congress on Electronic Media & Citizenship in Modern Information Society, Helsinki, January 6-9, 1999.

  • Keynote on “The Knowing Organization” at the Knowledge Management Conference in Oslo, June 9, 1999, jointly organized by the Norwegian Association of Masters of Science in Business, and the Norwegian Institute for Personnel Administration.

  • Keynote on “Human Information Behavior” at Behavioral Finance Conference organized by Deutsche Bank AG held on September 30, 1999 in Frankfurt am Main, Germany.

  • Public lecture on "Understanding Knowledge Management," presented at the University of Technology Sydney, Australia, October 9, 2000. Inaugural lecture in a new series on information and knowledge management.

  • Keynote on “The Art of Scanning the Environment” at the Communication for the Future Conference organized by the Norwegian Directorate of Public Management and Communication held in Oslo, Sep 4, 2001.

  • Invited lecture on “The Knowing Organization” presented at the 3rd Social Study of IT Workshop on Knowledge and Organizing at the London School of Economics and Political Science, University of London, UK, April 24-25, 2003.

  • Keynote on "Information Seeking in Organizations: Epistemic Contexts and Contests" presented at the 6th Information Seeking in Context Conference ISIC 2006, Sydney, Australia, July 19-21, 2006.

  • Invited lecture on "The Knowing Organization" presented in the LIS Research Talk Series, School of Communication, Information and Library Studies, Rutgers University, New Jersey, USA, Mar 27, 2007.

  • Keynote on "Information Seeking in Organizations: Epistemic Contexts and Contests" at the Annual Research Symposium of the Research Center for Knowledge Communities, University of Tsukuba, Tsukuba, Japan, Feb 19, 2008.

  • Keynote on "Scanning the Environment: Creating Knowledge and Competitive Intelligence" at the 2nd Ibero-American Conference on Knowledge Management and Competitive Intelligence, the Brazilian Institute for Information in Science and Technology (IBICT), Ministry of Science and Technology, National Museum, Brasilia, Brazil, Jul 27 – Aug 1, 2008.

  • Keynote on "Knowing and learning in organizations: Information and the enactment of meaning, knowledge and decisions" at the Information: Interactions and Impact Conference 2009, Department of Information Management, Aberdeen Business School, Robert Gordon University, Aberdeen, Scotland, UK, Jun 22-25, 2009.

  • Invited lecture on "Knowing and learning in organizations: Information and the enactment of meaning, knowledge and decisions" presented at the Benelux Association for Information Systems Doctoral Program in Information Management, Amsterdam Business School, University of Amsterdam, Netherlands, Oct 12-15, 2010.

  • Invited lecture on "Risky Decisions: Information and the enactment of meaning, knowledge and decisions" presented at Leeds University Business School, UK, June 29-30, 2011.

Workshops, Seminars

A selection of past workshops and seminars.

  • "Information Management, Organizational Learning and Communication" PhD Summer School hosted by Department of Information Studies, Univerity of Tampere, Finland, August 21-22, 2001.

  • "Your Knowledge @ Work" a FIS Executive Development Institute on KM, presented at Ottawa, Feb 21-23, 2000. A similar KM Forum was organized for the HRDC New Brunswik Region in Fredericton, May 29-30, 2000.

  • "Putting Knowledge to Work" A 2.5 day executive seminar on Knowledge Management, organized by FIS and held in King City, April 19-21, 1999.

  • "Intranet Design" Talk presented at the Intranet Workshop hosted by Nolan Norton Co., and KPMG (Amsterdam), July 1, 1998.

  • Knowledge Management Seminar presented at the Institute of Systems Science, National University of Singapore, March 17-18, 1998.

  • Knowledge Management Workshop presented at the Digital Libraries Asia Conference, March 20, 1998.

  • Environment Scanning Workshop presented at the National Computer Board of Singapore, March 23, 1998. Also presented at INVA Research Seminar on Environment Scanning, University of Tampere & University of Helsinki, June 3-5, 1998.


Awards and Honours

  • Association for Information Science & Technology (ASIS&T) Research in Information Science Award, 2021.

  • JJ Berry Smith Doctoral Supervision Award, University of Toronto, 2016.

  • Highly Commended Award, presented by MCB University Press for journal article in Library Management, 2000: “Working with Knowledge: How Information Professionals Help Organizations Manage What They Know.”

  • Social Sciences and Humanities Research Council of Canada Doctoral Fellowship, 1990-1992.

  • Mary H. Beatty Fellowship, University of Toronto, 1990.

  • Singapore Oxford & Cambridge Society Book Prize, 1976.

  • Christ’s College (Cambridge University) Book Prize, 1975.

  • Singapore President’s Scholarship, 1972-1975.

  • Singapore Armed Forces (UK) Scholarship, 1972-1975.