Information Management for the Intelligent Organization The Art of Scanning the Environment
A monograph by Chun Wei Choo in the ASIS&T Monograph Series, published by Information Today/Learned Information (Medford, New Jersey) for the American Society for Information Science and Technology. First published in 1995, a second edition appeared in 1998, and a third in 2002. An eBook edition followed in 2012. A Portuguese language edition was published by Editorial Caminho (Lisbon) in 2003.
"The third edition of any publication indicates its success and correspondence with users' needs. This is undeniably the case of the Chun Wei Choo's book on information management and environmental scanning. Environmental scanning is widely known as a part of business and management discourse. However, Choo added a vital aspect and discussed it in the context of information activity, namely consciously conducted information management, of organisations. Therefore, the publication serves a double function:
as a complementary text for managers on environmental scanning and business intelligence, and
as a comprehensive account of general information management issues."
Macevičiūtė, E. 2003. Book review in Information Research, 8(4): http://informationr.net/ir/reviews/revs106.html
"This book offers so much substantial information and support for environmental scanning that it certainly requires more than one thorough reading to pick up on all the ﬁner detail. Apart from promoting environmental scanning in the learning or intelligent organization it can also present the creative reader with ideas for research on information seeking behavior, intranet design, current awareness services (one component of environmental scanning), and I believe, even the training of Library and Information Science (LIS) students—to name but a few. As with his other publications, Choo’s style of writing is very accessible: clear, to the point, and according to a logical structure. It is clear how different sections are linked, and how each chapter contributes to the holistic picture of environmental scanning. The exceptional clarity with which this book is presented is one of the reasons why I would recommend the book for under-graduate as well as post-graduate courses."
Ina Fourie. 2003. Book review in Journal of the American Society for Information Science and Technology, 54 (2), p. 184-185.
"One of the more interesting aspects of Information Management for the Intelligent Organization is that it revitalizes the overworked concept of 'information management' by placing it in the context of organizational development. In this context, organizations are open systems that exist in and interact with the environment. Intelligent organizations are distinguished by the ability to read the environment and to adapt accordingly. Intelligent organizations are learning organizations, and are proficient at creating, acquiring, organizing, and using knowledge to develop desirable behaviors, improve competitive position, or achieve objectives. Organizational learning is perceived to be a cycle of activities rather than a single event, and it includes sensing the environment, perceiving change, interpreting the significance of the change, and developing appropriate organizational strategies and responses. Beginning with the above premise - that intelligent organizations are those in tune with the environment and capable of learning and adapting to environmental conditions - Choo offers a framework for information management that incorporates strategies for systematic environmental scanning and for systematic knowledge creation, management, and use. His objective is to encourage organizations to understand and manage processes more effectively and to increase their capacity to learn, to adapt, and to thrive."
Deborah Barreau. 2002. Book review in Library and Information Science Research, 22 (3), p. 343-345.
"This book explores how organizations learn and manage data from the highest levels of information theory. In this 3rd edition, Professor Choo explores how CI fits into his vision of organizational learning. His focus is on what he labels as environmental scanning. For those of us in CI, it is a challenging study of the ways and the whys of how businesses find and use, as well as ignore, misuse or miss, vast amounts of raw data about their competitive and business environments. ... For those CI professionals who want to understand where CI can fit into the overall information processes of well-managed enterprises and how CI can be made more effective, it is a valuable resource."
John McGonagle. 2003. Book review in Competitive Intelligence Magazine.
Information Management for the Intelligent Organization
Chapter 1. The Intelligent Organization
Organizations and Environments
Organizational Information Processing
The Intelligent Organization
Intelligence Through Organizational Learning
Building the Intelligent Learning Organization
Chapter 2. A Process Model of Information Management
Chapter 3. Managers As Information Users
Management as Conversations
Managers as Information Users
Implications for Information Management
Research on Managers as Information Users
The Politics of Information Sharing
Managerial Information Processing and Organizational Learning
Chapter 4. Environmental Scanning as Strategic Organizational Learning
From Competitor Intelligence to Social Intelligence
Environmental Scanning and Organizational Learning
Research on Environmental Scanning
Situational Dimensions: Perceived Environmental Uncertainty
Information Needs: Focus of Environmental Scanning
Information Seeking (1): Source Use and Preferences
Information Seeking (2): Scanning Methods
Chapter 5. Environmental Scanning in Action
Perspectives from Neurobiology
Environmental Scanning in Action in US Corporations
Environmental Scanning in UK Corporations
Environmental Scanning in Swedish Corporations
Environmental Scanning in Japanese Corporations
Environmental Scanning in Canada
Close-up View of Five Canadian CEOs
Designing an Environmental Scanning System
Chapter 6. Managing Information Sources
Managing an Information Ecology for Scanning the Environment
Selection and Use of Information Sources
Perceived Source Characteristics
Chapter 7. Weaving A Web of Online Intelligence
Modes of Environmental Scanning
The Internet: A Social Information Space
The Web as Organizational Information Infrastructure
Embarrassment of Riches: Resources on the Web
Companies Using the Internet for Environmental Scanning
The Value of Online Databases
Embarrassment of Riches: Online Databases
Companies Using Online Databases for Environmental Scanning
Chapter 8. Learning to be Intelligent
The Intelligent Organization
Understanding Environmental Scanning
Designing an Effective Scanning System
Information Partnerships for the Intelligent Organization
New Ways of Organizational Learning and Understanding the Future
The New Dynamics of Competition
Chapter 9. Information Management, Knowledge Management, and the Information Professional
Data, Information, Knowledge, Action
Do We Know What We Know?
The Nature of Knowledge in Organizations
Information Professionals and Tacit Knowledge
Information Professionals and Explicit Knowledge
Information Professionals and Cultural Knowledge
Use of Intranets in Corporate Libraries